Your Questions, Answered
We’ve assembled the most frequently asked questions about Eversense into one place. Got a question that you can’t find the answer to? Contact us.
You can see your last calibration in one of two ways:
In the system Event Log (Menu → Event Log), the value and time of your most recent blood glucose calibration will be listed, and will be indicated by a red blood drop icon. If helpful, you can sort for only blood glucose entry events by tapping on the blood drop icon in the sort bar at the top of the screen.
Secondly, your most recent successful calibration will be visible on your My Glucose Home Screen with a red blood drop.
No. They are the same shape, size, and color.
The Eversense® App is a software application that runs on a mobile device (e.g., smartphone or tablet) and displays glucose data in a variety of ways. It also provides alerts based on the glucose settings you choose.
The Eversense® App screens layout will vary based on your mobile device’s model and/or operating system.
High Alert – 250 mg/dL
Low Alert – 65 mg/dL
High Target – 180 mg/dL
Low Target - 70 mg/dL
The Eversense® App has a “Do Not Disturb” option for non-critical alerts.
Tap Menu > Settings > Sound Settings to display the SOUND SETTINGS screen.
Activating the “Do Not Disturb” option will turn off all non-critical alerts and notifications, and these will not appear and the transmitter will not vibrate for these.
IMPORTANT TO NOTE: Critical alerts cannot be turned off.
Critical alerts include:
- Low Glucose
- Out of range low glucose
- Out of range high glucose
- Battery empty
- Sensor replacement
- High Smart transmitter temperature
- Low sensor temperature
- High sensor temperature
- Smart transmitter error
- Charge Smart Transmitter
- No Sensor Detected
- Transmitter Error
- Vibration Motor
- Transmitter Replacement (Day 396, 395, 366)
- Battery Error
- Sensor File Error
- Incompatible Transmitter
- Data Unavailable
All other alerts and notifications will be suppressed when Do Not Disturb is turned on.
Critical alerts include:
- Low Glucose
- Out of range low glucose
- Out of range high glucose
- Battery empty
- Sensor replacement
- High Smart transmitter temperature
- Low sensor temperature
- High sensor temperature
- Smart transmitter error
- Charge Smart Transmitter
- No Sensor Detected
- Transmitter Error
- Vibration Motor
- Transmitter Replacement (Day 396, 395, 366)
- Battery Error
- Sensor File Error
- Incompatible Transmitter
- Data Unavailable
Still have questions?
The Eversense team is dedicated and ready to provide the answers and support you need. Simply click the link below.
The Eversense® E3 Continuous Glucose Monitoring (CGM) System is indicated for continually measuring glucose levels for up to 180 days in persons with diabetes age 18 and older. The system is indicated for use to replace fingerstick blood glucose (BG) measurements for diabetes treatment decisions. Fingerstick BG measurements are still required for calibration primarily one time a day after day 21, and when symptoms do not match CGM information or when taking medications of the tetracycline class. The sensor insertion and removal procedures are performed by a health care provider. The Eversense E3 CGM System is a prescription device; patients should talk to their health care provider to learn more.
The Eversense® 365 Continuous Glucose Monitoring (CGM) System is indicated for continually measuring glucose levels for up to one year in people (18 years and older) with diabetes. The system is indicated for use to replace fingerstick blood glucose (BG) measurements for diabetes treatment decisions. Fingerstick BG measurements are required for calibration one time a week after day 13, and when symptoms do not match CGM information or when taking medications of the tetracycline class. The sensor insertion and removal procedures are performed by a health care provider. The Eversense 365 CGM System is a prescription device; patients should talk to their health care provider to learn more.
For important safety information, see bit.ly/eversensesafety
Eversense, Eversense E3 Continuous Glucose Monitoring, Eversense 365 Continuous Glucose Monitoring, and the Eversense logo are trademarks of Senseonics, Incorporated. Ascensia, the Ascensia Diabetes Care logo are trademarks and/or registered trademarks of Ascensia Diabetes Care Holdings AG. All other trademarks are properties of their respective owners and are used solely for informative purposes. No relationship or endorsement should be inferred or implied.
Apple Watch® is a product of Apple, Inc., and may be separately purchased from an authorized Apple retailer. Apple Watch is not included with the Eversense CGM System. Android is a trademark of Google LLC.
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