Your Questions, Answered
We’ve assembled the most frequently asked questions about Eversense into one place. Got a question that you can’t find the answer to? Contact us.
The Eversense® E3 Smart Transmitter will vibrate and the app will provide a “Transmitter Disconnected” notification every 30 minutes, and/or a status bar message, until the app is launched or the smart transmitter is reconnected. Once the connection is re-established, the data collected will sync with the mobile app and the graph will fill in.
The Eversense® E3 Smart Transmitter provides on-body vibe alerts even when the connection between the mobile device and the smart transmitter is lost (as long as your smart transmitter battery is not depleted)
If you have your mobile device set to Do No Disturb, you will not hear any notifications from the Eversense® App unless you have turned on the Low Glucose Override. Mobile device DND does NOT turn off transmitter on-body vibes.
We strongly recommend that users do not activate Do Not Disturb on their mobile device unless they have the “Low Glucose Override” setting ON.
Low Glucose Override, when turned ON, will sound the Low and Out of Range Low Glucose alerts at the mobile device’s maximum volume even when the mobile device is set to Do Not Disturb.
Some apps and settings such as Driving Mode may automatically enable Do Not Disturb. Please refer to your mobile device instructions for more information
- Allowed via phone operating system
- Always plays at maximum phone volume, cannot be changed by user – this implementation is from the phone’s OS, not from Eversense
- Low Glucose Alert
- Out of Range Low Glucose Alert
- Use cases
- Loud working environment
- Heavy sleeper who may not feel vibes
- NOT intended for switching on during a meeting, for example
Still have questions?
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The Eversense® E3 Continuous Glucose Monitoring (CGM) System is indicated for continually measuring glucose levels for up to 180 days in persons with diabetes age 18 and older. The system is indicated for use to replace fingerstick blood glucose (BG) measurements for diabetes treatment decisions. Fingerstick BG measurements are still required for calibration primarily one time a day after day 21, and when symptoms do not match CGM information or when taking medications of the tetracycline class. The sensor insertion and removal procedures are performed by a health care provider. The Eversense E3 CGM System is a prescription device; patients should talk to their health care provider to learn more.
The Eversense® 365 Continuous Glucose Monitoring (CGM) System is indicated for continually measuring glucose levels for up to one year in people (18 years and older) with diabetes. The system is indicated for use to replace fingerstick blood glucose (BG) measurements for diabetes treatment decisions. Fingerstick BG measurements are required for calibration one time a week after day 13, and when symptoms do not match CGM information or when taking medications of the tetracycline class. The sensor insertion and removal procedures are performed by a health care provider. The Eversense 365 CGM System is a prescription device; patients should talk to their health care provider to learn more.
For important safety information, see bit.ly/eversensesafety
Eversense, Eversense E3 Continuous Glucose Monitoring, Eversense 365 Continuous Glucose Monitoring, and the Eversense logo are trademarks of Senseonics, Incorporated. Ascensia, the Ascensia Diabetes Care logo are trademarks and/or registered trademarks of Ascensia Diabetes Care Holdings AG. All other trademarks are properties of their respective owners and are used solely for informative purposes. No relationship or endorsement should be inferred or implied.
Apple Watch® is a product of Apple, Inc., and may be separately purchased from an authorized Apple retailer. Apple Watch is not included with the Eversense CGM System. Android is a trademark of Google LLC.
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