Your Questions, Answered
We’ve assembled the most frequently asked questions about Eversense into one place. Got a question that you can’t find the answer to? Contact us.
You do not need to change the battery. The Eversense® E3 Smart Transmitter has a rechargeable battery and is reusable for up to one year. After one year, the warranty expires and the transmitter should be replaced with a new transmitter.
No glucose readings will be displayed. Always charge immediately when the smart transmitter battery is completely drained. The system will return to Initialization phase if the battery is not charged within 16 hours of a Battery Empty alert.
The mobile app will also display a “No Transmitter Detected” status banner.
The Eversense® E3 Smart Transmitter, is water resistant to an Ingress Protection Rating of IP67. This means you can submerge in water 1 meter (3.2 feet) deep for up to 30 minutes. You can take showers and swim without extra protection.
Exposing the smart transmitter to conditions beyond this will result in damage and void your warranty.
To reset the transmitter, follow these steps:
- Place the smart transmitter into the charging cradle and connect the USB cable. Plug the cable into the wall outlet. (You can also plug the standard USB end of the cable directly into a USB port on your computer.)
- Press and hold the power button (for approx.14 seconds) on the smart transmitter while connected to the USB. Release the power button.
- The LED will start blinking in about two seconds indicating the smart transmitter is going through a self-test sequence. The LED will blink in various colors. Once the self-test is complete, the smart transmitter will vibrate and a steady green or orange LED will stay on.
- If the self-test does not complete, repeat steps 1 through 3.
- If step 3 is successfully completed, the smart transmitter is now ready for use.
- Disconnect the smart transmitter from the USB cable and proceed with pairing. Once paired, the system will be in the Initialization Phase.
The Eversense® E3 Smart Transmitter can be paired to only one mobile device at a time.
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The Eversense® E3 Continuous Glucose Monitoring (CGM) System is indicated for continually measuring glucose levels for up to 180 days in persons with diabetes age 18 and older. The system is indicated for use to replace fingerstick blood glucose (BG) measurements for diabetes treatment decisions. Fingerstick BG measurements are still required for calibration primarily one time a day after day 21, and when symptoms do not match CGM information or when taking medications of the tetracycline class. The sensor insertion and removal procedures are performed by a health care provider. The Eversense E3 CGM System is a prescription device; patients should talk to their health care provider to learn more.
The Eversense® 365 Continuous Glucose Monitoring (CGM) System is indicated for continually measuring glucose levels for up to one year in people (18 years and older) with diabetes. The system is indicated for use to replace fingerstick blood glucose (BG) measurements for diabetes treatment decisions. Fingerstick BG measurements are required for calibration one time a week after day 13, and when symptoms do not match CGM information or when taking medications of the tetracycline class. The sensor insertion and removal procedures are performed by a health care provider. The Eversense 365 CGM System is a prescription device; patients should talk to their health care provider to learn more.
For important safety information, see bit.ly/eversensesafety
Eversense, Eversense E3 Continuous Glucose Monitoring, Eversense 365 Continuous Glucose Monitoring, and the Eversense logo are trademarks of Senseonics, Incorporated. Ascensia, the Ascensia Diabetes Care logo are trademarks and/or registered trademarks of Ascensia Diabetes Care Holdings AG. All other trademarks are properties of their respective owners and are used solely for informative purposes. No relationship or endorsement should be inferred or implied.
Apple Watch® is a product of Apple, Inc., and may be separately purchased from an authorized Apple retailer. Apple Watch is not included with the Eversense CGM System. Android is a trademark of Google LLC.
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