Your Questions, Answered
We’ve assembled the most frequently asked questions about Eversense into one place. Got a question that you can’t find the answer to? Contact us.
The Eversense® CGM user may also remove you from their Circle. If this happens, a notification will appear informing you that you have been removed from that person’s Circle when you next tap to view that person’s values.
To view the Eversense® CGM user’s Glucose Alert History, swipe your screen to the left from the trend graph.
The Alert History screen will list the last 20 glucose-related alerts that the user received in their Eversense® CGM App.
These alerts monitor events such as the rising or falling of glucose rates as well as low or high, and predicted low or high, glucose values (hypoglycemia or hyperglycemia).
Note: You will only receive predicted high and low glucose alerts if the Eversense® CGM user has predictive alerts enabled.
To view the Eversense® CGM user’s Event Log, swipe the screen to the left from the Alert History.
The Event Log lists the 20 most recent events logged by the CGM user. The Event Log shows information entered by the Eversense® CGM user such as calibrations, meals, exercise, blood glucose values, insulin levels, health, and exercise. If the user has not entered any Events this log will be empty.
For security purposes if you enter an incorrect password three consecutive times in the mobile app, your account will be locked for 30 minutes. During this time, you will not have access to your Eversense NOW account.
If you enter an incorrect password three times on your DMS log in page, functionality in the Eversense NOW app will be unavailable for 30 minutes.
The Eversense NOW App will periodically check to confirm your log in information has not been changed via your Eversense DMS account.
If you change your Eversense account password from your DMS log in screen or the DMS Change Password page, you must log out of the Eversense NOW App and log back in using the new password. If the passwords do not match functionality of the Eversense NOW app will be unavailable.
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The Eversense® E3 Continuous Glucose Monitoring (CGM) System is indicated for continually measuring glucose levels for up to 180 days in persons with diabetes age 18 and older. The system is indicated for use to replace fingerstick blood glucose (BG) measurements for diabetes treatment decisions. Fingerstick BG measurements are still required for calibration primarily one time a day after day 21, and when symptoms do not match CGM information or when taking medications of the tetracycline class. The sensor insertion and removal procedures are performed by a health care provider. The Eversense E3 CGM System is a prescription device; patients should talk to their health care provider to learn more.
The Eversense® 365 Continuous Glucose Monitoring (CGM) System is indicated for continually measuring glucose levels for up to one year in people (18 years and older) with diabetes. The system is indicated for use to replace fingerstick blood glucose (BG) measurements for diabetes treatment decisions. Fingerstick BG measurements are required for calibration one time a week after day 13, and when symptoms do not match CGM information or when taking medications of the tetracycline class. The sensor insertion and removal procedures are performed by a health care provider. The Eversense 365 CGM System is a prescription device; patients should talk to their health care provider to learn more.
For important safety information, see bit.ly/eversensesafety
Eversense, Eversense E3 Continuous Glucose Monitoring, Eversense 365 Continuous Glucose Monitoring, and the Eversense logo are trademarks of Senseonics, Incorporated. Ascensia, the Ascensia Diabetes Care logo are trademarks and/or registered trademarks of Ascensia Diabetes Care Holdings AG. All other trademarks are properties of their respective owners and are used solely for informative purposes. No relationship or endorsement should be inferred or implied.
Apple Watch® is a product of Apple, Inc., and may be separately purchased from an authorized Apple retailer. Apple Watch is not included with the Eversense CGM System. Android is a trademark of Google LLC.
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